Qatar Jobs Today: ECCO Gulf Company announces new job opportunities. Are you looking for job opportunities in Qatar? ECCO Gulf Company announces the opening of recruitment for many jobs in various specializations in Qatar on today's date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.
ABOUT ECCO Gulf company
ECCO Gulf W.L.L is a specialized Business Process Outsourcing and Customer Service company, 51% of it’s shares owned by Aamal Company Q.P.S.C and Subsidiary from the Global Group Majorel. We design, build and deliver a world class end to end CX for a top Notch digital and vertical leading Businesses. Our Market experience comes with a deep expertise in Tech-augmented front to back office customer service, CX Consultancy, Digital Consumer Engagement and an innovative suite of Proprietary Digital Solutions tailored based on the Customer’s needs. ECCO GULF is a distinguished Organization built on simplicity and trust with a unique form of drive; We are relentless, resourceful, resilient, agile, vigorous and attentive. In ECCO Gulf, we consider our employees the Backbone of the company, our employee selection is based upon passionate, net worthy and proficient people who leads the company towards achieving its mission and generate a dynamic working environment. With years of success in the industry, we in ECCO Gulf perceive that meeting our client’s requirements is vital to the success of our organization and Throughout the years of experience in the market, it was clearly visible that we have intensively delivered our elite performance emphasizing on customer contentment.
Required jobs in ECCO Gulf company and their details:
1. Direct Sales Agent - Banking
Duties and Responsibilities:
- Prospect and generate leads for banking products through various channels, including cold calling, networking, and referrals.
- Conduct thorough needs assessments to understand the financial goals and requirements of potential customers.
- Present and promote banking products such as loans, savings accounts, credit cards, and investment options to customers.
- Educate customers about the features, benefits, and terms of banking products, addressing any questions or concerns they may have.
- Customize banking product solutions to match the individual needs and preferences of customers.
- Build and maintain strong relationships with customers to foster trust and loyalty, providing exceptional customer service throughout the sales process.
- Negotiate terms and conditions with customers to reach mutually beneficial agreements for banking product transactions.
- Collaborate with internal stakeholders, including underwriters, loan officers, and branch managers, to facilitate the processing and approval of banking product applications.
- Meet or exceed sales targets and quotas set by the bank, consistently striving to achieve sales goals.
- Stay informed about industry trends, competitive offerings, and regulatory changes affecting banking products, continuously updating knowledge and skills.
- Maintain accurate records of customer interactions, sales activities, and transactions in CRM systems or sales databases.
- Adhere to compliance standards, ethical guidelines, and banking regulations while selling banking products, ensuring full transparency and integrity in all transactions.
- Participate in training programs and professional development opportunities to enhance sales skills, product knowledge, and overall performance.
- Provide feedback to management on market trends, customer preferences, and potential areas for improvement in banking product offerings or sales strategies.
- Represent the bank professionally at industry events, trade shows, and community outreach initiatives to promote brand awareness and expand customer base.
2. UAT Test Lead, Banking & Digital Transformation
Job Requirements
- Broad knowledge and experience in: Software Quality Assurance
- Excellent skills in: Analyzing, Planning, Execution, Reporting and Documentation,
- Demonstrated ability to: Plan and manage all activities in the Software Testing Life Cycle
- General knowledge of: Testing Skills, Planning, Monitoring and PMO Processes
3. Call Center Team Leader
Knowledge, Skills, And Experience
- Bachelor’s degree or equivalent in any discipline.
- More than 8 years of experience in customer Service and 3 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
- Excellent phone etiquette.
- Written and Spoken Both English and Arabic is a MUST
- Locally available in Qatar
4. Contact Center Representative
Qualifications And Skills
- Bachelor’s degree or equivalent in any discipline
- 5 years of experience in customer Service and 2 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Excellent phone etiquette
- Proficient standard office equipment skills.
- Written and Spoken both English and Arabic is an advantage
5. Quality Monitoring Agent
Job Description
- Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction.
- Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all cross-functional departments, as developed by the Head of Call Center Quality Assurance
- Conducts surveys and ensures accurate recording of customer details through phone calls by the call center agents.
- Ensures effective maintenance of the call centers’ quality assurance database.
- Carries out and ensures the compliance of all activities within the Call Center Quality Assurance Section are in-line with Client health and safety regulations.
- Handles quality observation activities for customer phone calls (Arabic and English), to ensure that call center agents answer all calls in compliance with Client quality standards.
6. Social Media Representative
Qualifications and Requirements:
- Bachelor's degree or equivalent in any discipline
- Proven work experience as a Social Media Specialist on different platforms.
- 5 years of experience in customer service and 2 years as same level
- Proficient knowledge of customer service and standard office practices and procedures
- Proficient computer skills
- Proficient standard office equipment skills
- Strong people skills
7. Accounts Payable Specialist
The Accounts Payable Specialist will be responsible for managing and processing accounts payable transactions for our outsourcing business that provides talent solutions. This includes ensuring the timely and accurate payment of vendor and contractor invoices, maintaining up-to-date financial records, and assisting in the efficient management of financial operations. The ideal candidate will have a strong background in accounting and finance with a focus on accounts payable processes.
Key Responsibilities:
- Invoice Processing: Review, verify, and process vendor and contractor invoices accurately in accordance with company policies and accounting standards.
- Payment Management: Ensure timely payments for all invoices, including processing wire transfers, ACH transactions, and credit card payments, while keeping track of payment schedules.
- Reconciliation: Reconcile accounts payable transactions with vendor statements and internal records, resolving discrepancies as needed.
- Vendor Communication: Maintain strong working relationships with vendors and contractors, addressing inquiries, disputes, and discrepancies in a timely manner.
- Reporting: Assist in preparing monthly and quarterly accounts payable reports, providing insights on outstanding payables and cash flow projections.
- Expense Reporting: Process employee expense reimbursements and ensure compliance with company expense policies and procedures.
- Compliance & Audits: Ensure adherence to company financial policies, procedures, and internal controls. Support external audits and provide necessary documentation.
- Data Entry & Documentation: Accurately enter accounts payable data into the accounting system and maintain organized records for future reference.
- Account Reconciliation: Perform regular reconciliations of vendor accounts and resolve any variances to ensure accuracy in financial reporting.
- Process Improvement: Identify opportunities to streamline and improve accounts payable processes, contributing to operational efficiency.
Required Experience & Qualifications:
- Educational Background: Bachelor's degree in Accounting, Finance, or a related field.
- Professional Experience: A minimum of 2+ years of experience in accounts payable or a related accounting/finance role, with hands-on experience in invoice processing, payment management, and reconciliations.
- Knowledge of Accounting Principles: Strong understanding of generally accepted accounting principles (GAAP) and accounting processes.
- Software Proficiency: Experience with accounting software (such as QuickBooks, SAP, Oracle, or similar), as well as Microsoft Excel for data analysis and reporting.
- Attention to Detail: High level of accuracy and attention to detail in managing financial transactions and records.
- Communication Skills: Strong verbal and written communication skills, with the ability to resolve issues professionally and efficiently.
- Problem-Solving: Ability to troubleshoot discrepancies, identify errors, and implement solutions.
- Time Management: Ability to prioritize tasks and meet deadlines in a fast-paced work environment.
8. Bancassurance / Insurance - Telesales Agent
Duties And Responsibilities
- Conducting Outreach: Initiate calls to potential clients to promote and sell insurance products.
- Identifying Needs: Assess client needs and provide tailored insurance solutions to meet their requirements.
- Product Knowledge: Maintain a deep understanding of various insurance products, policies, and industry regulations.
- Handling Objections: Address client concerns and objections effectively to facilitate the sales process.
- Maintaining Records: Document all interactions and transactions in the CRM system for tracking and follow-up.
- Achieving Targets: Meet or exceed sales targets and KPIs set by the management.
- Follow-Up Calls: Conduct follow-up calls to ensure client satisfaction and to pursue additional sales opportunities.
- Providing Information: Educate clients on policy details, coverage options, and claim processes.
- Staying Updated: Keep abreast of industry trends, competitor products, and changes in regulations to provide accurate information to clients.
Qualifications: Education: Bachelor’s degree in business, finance, or a related field (preferred).
- Experience: Previous experience in tele sales, insurance sales, or selling any financial product
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly.
- Sales Skills: Proven track record of achieving sales targets and experience in consultative selling techniques.
- Customer Service Orientation: Strong focus on customer satisfaction and relationship-building.
- Technical Proficiency: Familiarity with CRM software and other sales tools.
- Problem-Solving Ability: Ability to handle objections and resolve issues effectively.
- Time Management: Strong organizational skills with the ability to manage multiple leads and follow-ups.
- Team Player: Ability to work collaboratively in a team environment while also being self-motivated.
9. Tele Sales Agent
Job Description
- Lead generation: Generating leads for the sales team through cold callings
- Tele sales: Creating awareness about products or services and performing tele sales functions.
- Customer service: Providing detailed product information, pricing, and availability to customers.
- Conflict resolution: Handling customer issues and resolving conflicts.
Qualification and Requirements
- Good communication skills
- Think independently and show sense of proactiveness
- Experience in contact center
- Worked before as a Tele sales Agent
- Banking and financial product knowledge is a plus
- Female and Arab national
- Bilingual (Arabic and English)
10. Social Media Representative
Responsibilities:
- Monitor Social Media channels for mentions, comments, and direct messages related to the Company or Brand
- Respond promptly to customer inquiries and comments on social media platforms in a professional and customer-friendly manner
- Address and resolve customer concerns, complaints and issued raised on social media, ensuring a positive customer experience
- Provide regular reports on social media metrics, customer interactions, and feedback to assess performance and inform improvement strategies.
- Assist in the implementation of social media campaigns and promotions to enhance brand visibility and engagement.
11. Senior Manager - Chartering (3 Months Contract)
Responsibilities:
- Collaborate with department management to develop and implement a strategy aligned with vision, mission, and corporate objectives.
- Translate the overall strategy into annual operational business plans for the Offshore Marine unit to ensure continuous improvement.
- Monitor and manage performance to maintain high-quality service levels in accordance with standards.
- Strengthen relationships with existing customers and gain a deeper understanding of their needs.
- Provide feedback to the execution team and EVP to enhance customer experience and effectively address complaints.
- Conduct competitor and market analysis, along with customer segmentation, to create a target list of potential customers and partners.
- Lead initiatives to increase market penetration and secure new customers and partnerships.
- Innovate by exploring new customer segments where Offshore has not previously engaged.
- Monitor market trends to identify opportunities and threats and propose strategies to leverage opportunities and mitigate risks.
- Ensure that all actions taken align with the broader strategic goals of the organization.
12. Recruiter Specialist
Responsibilities:
- Recruitment Process Management:
- Track hiring metrics including time-to-hire, time-to-fill and source of hire.
- Develop and implement recruitment strategies to fulfill client requirements.
- Perform background checks and calling references.
- Conduct initial phone screens to create shortlists of qualified candidates.
- Follow up with candidates throughout the hiring process.
- Maintain a database of potential candidates for future job openings.
- Source candidates using databases, social media, and professional networks.
- Screen resumes and job applications to identify suitable candidates.
- Conduct interviews, both in-person and remotely, to assess candidate qualifications.
- Coordinate interviews with clients and facilitate communication between clients and candidates.
- Team Collaboration:
- Collaborate with the recruitment team to meet staffing goals and deadlines.
- Provide support and guidance to recruiters.
- Foster a positive and collaborative work environment.
13. Business Analyst
Responsibilities:
- Conduct Business Analysis: Define project scope and objectives, aligning with organizational goals.
- Engage Stakeholders: Identify project requirements by understanding business needs and challenges.
- Gather Requirements: Collect and document business and technical requirements through interviews, workshops, and surveys.
- Document Requirements: Ensure requirements are clearly articulated and agreed upon by stakeholders.
- Develop RFPs: Prepare detailed Requests for Proposals (RFPs) for vendor sourcing.
- Lead Vendor Selection: Evaluate vendors objectively to meet project needs and organizational standards.
- Develop Test Cases: Write and review test cases to cover all functional and non-functional requirements.
- Review Test Cases: Ensure test cases are comprehensive and aligned with project objectives.
- Lead Testing Phases: Oversee project testing and User Acceptance Testing (UAT) phases.
- Manage Testing: Coordinate test case execution, manage schedules, and resolve issues.
- Ensure Compliance: Maintain compliance with organizational and PMO frameworks, guidelines, and policies.
14. Tele Sales Agent
Responsibilities:
- Lead generation: Generating leads for the sales team through cold callings
- Tele sales: Creating awareness about products or services and performing tele sales functions.
- Customer service: Providing detailed product information, pricing, and availability to customers.
- Conflict resolution: Handling customer issues and resolving conflicts.
15. Procurement Operations Consultant
Job Description:
- Tender Planning and Preparation
- Develop and refine procurement strategies tailored to specific tenders.
- Review tender documents and ensuring clarity and compliance with the organization’s standards.
- Develop criteria for vendor selection and evaluation.
- Tender Administration
- Manage the tender announcement and distribution process to ensure wide and appropriate visibility.
- Act as the primary point of contact for all tender-related inquiries, ensuring timely and organization’s accurate responses.
- Facilitate the submission, receipt, and opening of tender responses in accordance with established protocols.
- Evaluation and Negotiation
- Coordinate the evaluation of tender submissions based on predefined criteria, ensuring an unbiased and transparent selection process.
- Lead negotiation sessions with suppliers to secure the best value, addressing pricing, terms, and conditions, and delivery schedules.
- Prepare evaluation reports and recommendations for decision-makers.
- Award and Contract Management
- Oversee the tender award process, ensuring successful bidders are notified in a professional and timely manner.
- Coordinate the preparation and execution of contracts, ensuring they reflect the terms agreed upon during negotiations.
- Monitor contract performance, ensuring compliance with terms and addressing any issues or disputes that arise.
16. Procurement and Contract Analysis Consultant
Job Description:
- Tender Planning and Preparation
- Develop and refine procurement strategies tailored to specific tenders.
- Review tender documents and ensuring clarity and compliance with the organization’s standards.
- Develop criteria for vendor selection and evaluation.
- Tender Administration
- Manage the tender announcement and distribution process to ensure wide and appropriate visibility.
- Act as the primary point of contact for all tender-related inquiries, ensuring timely and organization’s accurate responses.
- Facilitate the submission, receipt, and opening of tender responses in accordance with established protocols.
- Evaluation and Negotiation
- Coordinate the evaluation of tender submissions based on predefined criteria, ensuring an unbiased and transparent selection process.
- Lead negotiation sessions with suppliers to secure the best value, addressing pricing, terms, and conditions, and delivery schedules.
- Prepare evaluation reports and recommendations for decision-makers.
- Award and Contract Management
- Oversee the tender award process, ensuring successful bidders are notified in a professional and timely manner.
- Coordinate the preparation and execution of contracts, ensuring they reflect the terms agreed upon during negotiations.
- Monitor contract performance, ensuring compliance with terms and addressing any issues or disputes that arise.
17. Procurement Operation & Strategy Consultant
Job Description:
- Tender Planning and Preparation
- Develop and refine procurement strategies tailored to specific tenders.
- Review tender documents and ensuring clarity and compliance with the organization’s standards.
- Develop criteria for vendor selection and evaluation.
- Tender Administration
- Manage the tender announcement and distribution process to ensure wide and appropriate visibility.
- Act as the primary point of contact for all tender-related inquiries, ensuring timely and organization’s accurate responses.
- Facilitate the submission, receipt, and opening of tender responses in accordance with established protocols.
- Evaluation and Negotiation
- Coordinate the evaluation of tender submissions based on predefined criteria, ensuring an unbiased and transparent selection process.
- Lead negotiation sessions with suppliers to secure the best value, addressing pricing, terms, and conditions, and delivery schedules.
- Prepare evaluation reports and recommendations for decision-makers.
- Award and Contract Management
- Oversee the tender award process, ensuring successful bidders are notified in a professional and timely manner.
- Coordinate the preparation and execution of contracts, ensuring they reflect the terms agreed upon during negotiations.
- Monitor contract performance, ensuring compliance with terms and addressing any issues or disputes that arise.
- Continuous Improvement
18. Account Payable Operation Consultant
Job Description:
- Assess and Improve Accounting Processes
- Comprehensive Accounting Review: Analyze the current accounting processes and systems, including accounts payable, accounts receivable, and general ledger management. Identify inefficiencies, bottlenecks, and areas of improvement.
- Process Optimization: Develop and implement accounting procedures to enhance accuracy, efficiency, and timeliness in financial reporting. This may include automation of repetitive tasks, integration of accounting software, and improved data management practices.
- Financial Reporting Enhancements: Establish standardized financial reporting practices that provide clear, accurate, and timely insights into the organization’s financial index. Ensure reports align with management and stakeholder needs.
- Internal Controls: Strengthen internal controls to safeguard assets, enhance financial data integrity, and prevent fraud. This includes designing and implementing checks and balances to reduce errors and risks.
- Develop and Enhance Budgeting Processes
- Budgeting Methodology Evaluation: Assess the current budgeting methods and identify gaps or areas lacking clarity and effectiveness. Evaluate the alignment of budgets with the organization’s strategic goals.
- Robust Budgeting Framework: Create a comprehensive budgeting framework that includes detailed templates, guidelines, and processes for effective budget creation, review, and management.
- Forecasting and Scenario Analysis: Develop advanced financial forecasting models that allow for scenario analysis and proper budget forecast. This will enhance the organization’s ability to anticipate financial outcomes and make informed decisions.
- Alignment with Strategic Goals: Ensure that budgeting processes are aligned with the organization’s long-term strategic objectives.
19. Financial Analysis and Reporting Consultant
Job Description:
- Assess and Improve Accounting Processes
- Comprehensive Accounting Review: Analyze the current accounting processes and systems, including accounts payable, accounts receivable, and general ledger management. Identify inefficiencies, bottlenecks, and areas of improvement.
- Process Optimization: Develop and implement accounting procedures to enhance accuracy, efficiency, and timeliness in financial reporting. This may include automation of repetitive tasks, integration of accounting software, and improved data management practices.
- Financial Reporting Enhancements: Establish standardized financial reporting practices that provide clear, accurate, and timely insights into the organization’s financial index. Ensure reports align with management and stakeholder needs.
- Internal Controls: Strengthen internal controls to safeguard assets, enhance financial data integrity, and prevent fraud. This includes designing and implementing checks and balances to reduce errors and risks.
- Develop and Enhance Budgeting Processes
- Budgeting Methodology Evaluation: Assess the current budgeting methods and identify gaps or areas lacking clarity and effectiveness. Evaluate the alignment of budgets with the organization’s strategic goals.
- Robust Budgeting Framework: Create a comprehensive budgeting framework that includes detailed templates, guidelines, and processes for effective budget creation, review, and management.
- Forecasting and Scenario Analysis: Develop advanced financial forecasting models that allow for scenario analysis and proper budget forecast. This will enhance the organization’s ability to anticipate financial outcomes and make informed decisions.
- Alignment with Strategic Goals: Ensure that budgeting processes are aligned with the organization’s long-term strategic objectives.
- Ensure Compliance with Financial Regulations
20. Accounting Operation & Financial Strategist Consultant
Job Description:
- Assess and Improve Accounting Processes
- Comprehensive Accounting Review: Analyze the current accounting processes and systems, including accounts payable, accounts receivable, and general ledger management. Identify inefficiencies, bottlenecks, and areas of improvement.
- Process Optimization: Develop and implement accounting procedures to enhance accuracy, efficiency, and timeliness in financial reporting. This may include automation of repetitive tasks, integration of accounting software, and improved data management practices.
- Financial Reporting Enhancements: Establish standardized financial reporting practices that provide clear, accurate, and timely insights into the organization’s financial index. Ensure reports align with management and stakeholder needs.
- Internal Controls: Strengthen internal controls to safeguard assets, enhance financial data integrity, and prevent fraud. This includes designing and implementing checks and balances to reduce errors and risks.
- Develop and Enhance Budgeting Processes
- Budgeting Methodology Evaluation: Assess the current budgeting methods and identify gaps or areas lacking clarity and effectiveness. Evaluate the alignment of budgets with the organization’s strategic goals.
- Robust Budgeting Framework: Create a comprehensive budgeting framework that includes detailed templates, guidelines, and processes for effective budget creation, review, and management.
- Forecasting and Scenario Analysis: Develop advanced financial forecasting models that allow for scenario analysis and proper budget forecast. This will enhance the organization’s ability to anticipate financial outcomes and make informed decisions.
- Alignment with Strategic Goals: Ensure that budgeting processes are aligned with the organization’s long-term strategic objectives.
- Ensure Compliance with Financial Regulations
21. Human Resources Management System Consultant
Job Description:
- Assess and Improve HR Processes and Systems
- Evaluate Current HR Practices: Conduct a thorough analysis of the existing HR processes, including recruitment, onboarding, performance management, compensation, and benefits administration. Identify gaps and areas for improvement.
- Process Optimization: Recommend and implement improvements to streamline HR processes, enhance efficiency, and reduce redundancies. This may involve leveraging technology and automation to improve data management and reporting.
- Develop Strategic HR Policies and Procedures
- Policy Review and Development: Review existing HR policies and procedures for alignment with industry best practices and organizational goals. Develop new policies where necessary to address gaps and ensure consistency.
- Compliance and Risk Management: Ensure that all HR policies comply with relevant labor laws, regulations, and industry standards to minimize legal risks and liabilities.
- Enhance Employee Recruitment, Retention, and Development Strategies
- Talent Acquisition Strategy: Develop a strategic approach to attract top talent, including employer branding, job descriptions, recruitment channels, and candidate assessment methods.
- Employee Retention Initiatives: Identify key drivers of employee satisfaction and retention. Develop programs and initiatives to enhance employee engagement, career development, and job satisfaction.
- Ensure Compliance with Legal and Regulatory HR Requirements
- Compliance Audit: Conduct a comprehensive audit of HR practices to ensure compliance with all relevant government laws and regulations.
- HR Risk Management: Develop a risk management framework to identify, assess, and mitigate potential HR-related risks, such as workplace safety, conflict of interest and employee grievances.
- Improve Overall HR Efficiency and Effectiveness
How to apply for jobs
To apply for the aforementioned jobs, you can follow these steps:
- To go to the application page. (Job opportunities for ECCO Gulf Company)
- Click on a job title to view details.
- Please click the Easy Apply button at the top of the page.
- Enter the required information in the pop-up screens.
- Click Review to review the form.
Source and additional details
- Job source: The official website of the company
- Posted Date: 29-12-2024 (Please check the date before applying).
- Required Nationalities: All nationalities.